Effective Date: 10/15/2024
At uvpn.pro, we are committed to protecting the privacy and security of our users’ data. This Privacy Policy outlines the information we collect, how it is used, and your rights as a user of our VPN service. By using our service, you agree to the terms of this policy.
1. Information We Collect
Personal Data: We collect your name, email address, payment details, and IP address.
Connection Logs: We collect connection logs, which include IP addresses, but we do not collect or store information about your usage activities such as connection time or geolocation.
Cookies and Other Technologies: We use cookies to enhance your experience on our website and to collect information automatically about your interaction with our service.
2. How We Use Your Data
Payment Processing: We use your personal information to process payments and subscriptions.
Customer Support: We use your data to provide customer support and resolve issues related to your account.
Service Improvement: We may use the information we collect to improve our service and enhance user experience.
Personalized Advertising: We may use your data to provide you with relevant ads and personalized marketing content.
3. Data Sharing with Third Parties
We share your information with third-party payment processors for billing purposes.
We may also share anonymized data with Facebook for lookalike audience targeting.
We do not share your personal data with any other third parties, and we do not transfer your data outside the United States.
4. Data Storage and Security
Location of Data Storage: Your data is stored on secure servers located in the United States.
Data Retention Period: We retain your personal data for three years after your subscription ends.
Encryption and Protection: All stored data is encrypted, and we implement access restrictions to protect your information.
Breach Notification: In the event of a data breach, we will notify all affected users via email as soon as possible.
5. No-Log Policy
Connection Logs: We do not keep detailed logs of user activities while using our VPN, such as browsing history or specific online actions.
No Activity Monitoring: We do not monitor or track your VPN usage.
6. Payments
Payment Data Collected: We collect your name and email address for billing purposes.
Third-Party Processors: Your payment details are stored securely by third-party payment processors.
Payment Security: All payment information is processed and stored securely by our third-party payment providers.
7. User Rights
Access to Data: You can access or update your personal information through your user account.
Deletion of Data: You may delete your data at any time through your account settings.
Cookies Control: We do not provide specific control over cookies, but you can manage them through your browser settings.
8. Compliance with Laws
We are committed to complying with all applicable privacy laws, including but not limited to:
- California Consumer Privacy Act (CCPA): For users based in California, you have the right to request information about the data we collect and to request deletion of your data.
- General Data Protection Regulation (GDPR): For users based in the European Union, we ensure compliance with GDPR standards, including the right to access, correct, or delete personal data.
- Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect data from children under the age of 13. If we become aware of such data collection, we will delete it immediately.
- State-Specific Laws: We comply with privacy laws in all U.S. states, including Illinois, California, and New York, where applicable.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will notify you via email. You will have the opportunity to review and accept or decline any updates to this policy.
10. Contact Information
If you have any questions or concerns regarding your privacy or this policy, you can contact us via email at info@uvpn.pro All privacy-related issues will be handled by our general support team.
11. VPN Use and Anonymity
Traffic Encryption: We ensure your anonymity by encrypting all your internet traffic while using our VPN service.
Government Requests: We do not track or provide user information to third parties or government agencies unless required by law. We will notify you if such a request is made, where legally permissible.